Frequently Asked Questions
How do I get BigPay?
We were hoping you would ask that! It's simple - download our app on the Google Play or App Store, sign up in 3 steps and you'll receive your BigPay card in no time.
Who can sign up to BigPay?
As long as you're a Malaysian citizen or resident and aged 18 or above.
How much will it cost to get BigPay?
It's entirely free to sign up and get your BigPay card. You'll need to add RM20 into your account as part of sign up. But don't worry, it's not a fee. The money is yours to keep and you can start spending once you've received your card! We also don't charge any annual or inactive fees so go ahead and try BigPay out.
Why do I need to verify my identity?
As a Bank Negara licensed e-money issuer, we need to know who you are. This helps to keep your money safe and fight money laundering.
How long does it take to verify my identity?
Once you've submitted your documents, it'll usually take no longer than 1 working day.
Why was my identity verification rejected?
● The information you provided at sign up doesn't match your IC/passport
● The photo of your IC/passport and video selfie isn't visible or readable
Please try again. If you've still having problems, chat with us in-app.
Getting my card
When will my card arrive?
Your card should arrive to your address in 5-7 working days after you've placed your order. Track your card delivery status in your BigPay app.
If your card hasn't arrive after 7 working days, please chat with us in-app. We'll help you find it.
How do I activate my card?
Login to your BigPay app:
1. Tap I have received my card
2. Enter the 3-digit CVC found on the back of your card
3. Set your card PIN and your card is activated!
To activate contactless payments, make your first purchase using Chip & PIN.
Refer friends to BigPay
Refer friends to join BigPay by sharing your unique referral code. For each friend you successfully refer, you'll each receive RM10 after they have activated their card!
To find your referral code, tap Invite and get RM10.00 from the homepage of your app or from Settings > Referral Rewards.
To get your referral reward, make sure your friends enter your referral code during sign up (in the about you section) and activated their BigPay card.