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Frequently Asked Questions

 

Sign up

How do I get BigPay?

We were hoping you would ask that! It's simple - download our app on the Google Play or App Store, sign up in 3 steps and you'll receive your BigPay card in no time.

Who can sign up to BigPay?

As long as you're a Malaysian citizen or resident and aged 18 or above.

How much will it cost to get BigPay?

It's entirely free to sign up and get your BigPay card. You'll need to add RM20 into your account as part of sign up. But don't worry, it's not a fee. The money is yours to keep and you can start spending it on any of our services! We also don't charge any annual or inactive fees so go ahead and try BigPay out.

 

Verification

Why do I need to verify my identity?

As a Bank Negara licensed e-money issuer, we need to know who you are. This helps to keep your money safe and fight money laundering.

How long does it take to verify my identity?

Once you've submitted your documents, it'll usually take no longer than 1 working day.

Getting my card

 

When will my card arrive?

Your card should arrive to your address in 5-7 working days after you've finished your signup. However, due to the Covid-19 situation, please note that there might be some delay in the delivery of your card: allow us up to 14 working days. You can still track your card delivery status in your BigPay app.


If your card hasn't arrived after 14 working days, please chat with us in-app. We'll help you.

How do I activate my card?

Login to your BigPay app:

1. Tap I have received my card
2. Enter the 3-digit CVC found on the back of your card
3. Set your card PIN and your card is activated!

To activate contactless payments, make your first purchase using Chip & PIN.

Referral

 

How do I refer someone to BigPay?

Refer friends to join BigPay by sharing your unique referral code. For each friend you successfully refer, you'll each receive RM10 after they have activated their card!

 

To find your referral code, tap "Invite and get RM10.00" from the homepage of your app or from Settings > Referral Rewards.

 

Here, tap on the Share button to upload directly to the app of your choice. You also have the option to copy your referral code manually.

Logging In 

 

Can't login and you see "invalid NRIC"? 

Have you signed up with BigPay before? If yes, tap to "Log In" instead of "Sign Up" with your registered phone number to resume banking with us with your existing account. 

Changed your phone number? 

Let us help you! Drop us an email with your old and new phone number with your registered email address to support.my@bigpayme.com 

We will help you update your phone number so you can continue banking with us. 

Forgot your passcode? 

After you've applied your SMS OTP or link for login, you will be prompted to key in the passcode. 

Tap on "FORGOT?" on the screen, answer a few security questions and you will then be able to set your new passcode. 

 

Still need help? Chat with us and let us help you! 

 

Getting login links instead of OTP? 

This is an enhanced safety feature by the BigPay team made to ensure the login feature better secures your account. 

 

If you are facing any login issues with the link where it keeps directing you to install the app, do check if your phone settings allow for opening links.