Frequently Asked Questions
What are airasia points?
These points are what you earn when you spend with BigPay. You can redeem your airasia points for discounted flights and other rewards on airasia.com/rewards
Where are my airasia points?
You'll receive your airasia points within 5-7 working days after the merchant has settled the payment. If you've not received your points by then, please chat with us in-app and we'll look into it.
How much do I need to spend to earn 1 airasia point?
You will receive 1 point for every RM10 you spend at local merchants and bill payments while you will earn 2 points for every RM10 at foreign merchants and airasia. Do note, you won’t earn airasia points when sending or receiving money to/from your BigPay contacts or on local and international bank transfers!
Will my airasia points expire?
Yes. It'll expire after 24 months from the date the points were rewarded so don't keep saving your points for too long. For more details, read more here.
How do I link my BigPay account to my airasia rewards account?
From the homescreen of your app, tap on the points icon in the top right corner. Tap Sync your airasia points and enter your login details to link both accounts.
If you want to change or unlink your airasia points, chat with us in-app and we'll help you with that.
What are the benefits of using BigPay on airasia?
Travelling has never been better, you'll:
● Save up to RM32 in processing fees when you buy airasia flights
● Get discounts on pre-booked check-in luggage and meals
● Have exclusive access to airasia sales and more!
Help! I don’t have an airasia rewards account!
Please refer to the airasia rewards website for information on how to create an airasia account!
Follow these simple steps to get started:
Step 1: Visit airasia.com and click on the "Sign Up" button
Step 2: Fill in your email address, password and personal information and click "Sign up now"
Step 3: Verify your email address by clicking on the verification link sent to your email inbox
Step 4: Your registration is complete once you've verified your email address
If you have a physical card or have received an airasia member ID from our airasia partners, select "YES" and enter your airasia member ID under the "Do you have a airasia card or airasia member ID?" section during registration.
Help! I don't remember by airasia account details!
If you have forgotten your password, you may follow the instructions given at the airasia website.
Can I transfer my points to someone else?
Sorry, points are non-transferable and non-convertible to cash.
Can I get an extension on the linking of points?
Sorry, points linking extensions are not allowed.
How will I know once the account is linked?
As long as you are able to log into your airasia rewards account, you should be good and the accounts should be linked!
Is airasia rewards the same as BIG rewards
Yes, this is the same rewards program!
Help! I made a transaction but haven't seen my points go up!
Don't panic, points for eligible transactions will be reflected in your account a few days after your transaction was made. Check back in a few days!
How many points do I earn for my transactions? What can I do to earn points with BigPay?
The points you earn is visible on the app. Press the question mark symbol on the top right of the points page to learn more. Watch out for promos and special periods where you can earn more points for spending with BigPay!