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Frequently Asked Questions

Bank Transfer

 

How long will my bank transfer take?

Transfers to Malaysia

Monday - Friday

Before 2pm: Same working day

After 2pm: 1 working day

Saturday - Sunday/Public Holiday: 1 working day

 

Transfers to Australia

Monday - Friday

Transfer before 2pm: 1 working day

Transfer after 2pm: 2 working days

Saturday/Sunday/Public Holiday: 1 working day

Transfers to Bangladesh

Monday - Sunday/Public Holiday: 3 Bangladesh working days

 

Transfers to China via Alipay

Monday - Sunday/Public Holiday: Within 15 minutes

 

Transfers to India

Standard transfers

Monday - Friday

Before 2:30pm: Same day

After 2:30pm: 1 working day

Saturday - Sunday/Public Holiday: 1 working day

Real-time transfers

Monday - Sunday/Public Holiday: 5 minutes

Transfers to Indonesia

Monday - Sunday/Public Holiday: 5 minutes

 

Transfers to the Philippines

Monday - Friday

Before 12pm: Same working day

After 12pm: 1 working day

Saturday - Sunday/Public Holiday: 1 working day

  

Transfers to Nepal

Sunday - Friday

Before 2:15pm: Same day

After 2:15pm: 1 working day

Saturday/Public Holiday: 1 working day

 

Transfers to Singapore

Monday - Friday

Before 5pm: 1 working day

After 5pm: 2 working days

Saturday - Sunday/Public Holiday: 2 working days

Transfers to Thailand

Monday - Friday

Before 6pm: 1 working day

After 6pm: 2 working days

Saturday - Sunday/Public Holiday: 2 working days

 

Transfers to Vietnam

Standard transfers

Monday - Friday 

Transfer before 1pm: Same day

Transfer after 1pm: 1 working day

Saturday/Sunday/Public Holiday: 1 working day

Real-time transfers

Monday - Sunday/Public Holiday: 30 minutes

How much will my bank transfer cost?

Local Bank Transfers
It's RM0.50 for each transfer to Malaysian bank accounts.

International Bank Transfers
This depends on where you're sending to. You can easily find out the cost of your transfer directly in your BigPay app. From Payments, tap International Bank Transfers, choose where you're sending to, enter an amount and we'll show you the fee.

At what exchange rate will BigPay transfer my money?

You can check the exchange rate we'll use directly in your BigPay app. We'll use the exchange rate at the time you paid for your transfer.

What are the transfer limits?

It depends on where you’re sending to. For local bank transfers, you can transfer up to RM1,000 daily and not more than RM2,000 monthly. The limits are different when you transfer money overseas - we’ll let you know in the app if you reach the limit.

 

Verification

Why do I need to verify my identity before making a bank transfer?

As an e-money issuer and remittance service provider licensed and regulated by Bank Negara Malaysia, we need to know who you are. That’s why we need to verify and sometimes reverify your identity before you make a bank transfer.

What category is my visa or employment pass?

You can find out the category in your visa document. It should be Category 1, 2 or 3. If you are on a spousal visa, please select Not available when verifying yourself. For more details, visit here

Transfer issues and refunds

 

Why was my transfer rejected?

The recipient bank had rejected your transfer because you've entered the wrong recipient bank details. Please check before trying again. If it's still rejected, please chat with us so we can find out what's wrong.

I've sent the wrong amount

We process your transfer instantly after you've paid. So we can't always stop the transfer or make a refund because the money is already on its way to the recipient. Please reach out to your recipient to resolve the issue.

Recipient hasn't received the money I sent

We gave you an estimated date for when your recipient can expect to receive the money. You can find it out by tapping on the transaction. If your recipient hasn't received the money after that date, please chat with us in-app so we can look into it for you.

How long does my transfer refund take?

Some refunds are instant, others may take up to 5 working days. If you've not received your refund on the 6th working day, please chat with us in-app.

Other

 

How many people can I save in My Favourites?

You can save up to 10 recipients in My Favourites. You can always edit your list of saved recipients to add new ones when you reached the maximum. Please chat with us if you need help.

Will I receive AirAsia BIG points for bank transfers?

No, you'll only receive AirAsia BIG points when you spend with your BigPay card.

BigPay

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