Frequently Asked Questions

BIG Points

What are BIG Points?

These points are what you earn when you spend with BigPay. You can redeem your BIG Points for discounted flights and other rewards on

Where are my BIG Points?

You'll receive your BIG Points 5-7 working days after the merchant has settled the payment. If you've not received your points by then, please chat with us in-app and we'll look into it.

How much do I need to spend to earn 1 BIG Point?

You will receive 1 BIG Point for every RM30 spent on BigPay. Do note, you won’t earn BIG Points when sending or receiving money to/from your BigPay contacts or on local and international bank transfers!

Will my BIG Points expire?

Yes. It'll expire after 24 months from the date the points were rewarded so don't keep saving your points for too long. For more details, read more here.

How do I link my BigPay account to my BIG Loyalty account?

From the homescreen of your app, tap on the points icon in the top right corner. Tap Sync your BIG Points and enter your login details to link both accounts.

If you want to change or unlink your BIG Points, chat with us in-app and we'll help you with that.


What are the benefits of using BigPay on AirAsia?

Travelling has never been better, you'll:

● Save up to RM32 in processing fees when you buy AirAsia flights
● Get discounts on pre-booked check-in luggage and meals
● Have exclusive access to AirAsia sales and more!