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Frequently Asked Questions

Other

Why do I need to top up with my own Malaysian bank account before making a bank transfer?

As an e-money issuer and remittance service provider licensed and regulated by Bank Negara Malaysia, we need to verify that you have a Malaysian bank account before you make a bank transfer.

Can I perform a bank transfer if I do not have my own Malaysian bank account?

No, you will need to top up with a Malaysian bank account to be able to perform a bank transfer.

What if I can't access my own Malaysian bank account but urgently need to perform a bank transfer?

Chat in with us! Our support agent will be more than happy to help you with this.

Would I still be able to use my BigPay card if I do not top up with my own Malaysian bank account?

Yes, you'll still be able to use your BigPay card to pay bills, make purchases, buy Lifestyle insurance and make P2Ps as usual. However, you won't be able to make a bank transfer without this verification.