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Step-By-Step Guide: Receiving Money In China With BigPay International Transfer via Alipay

Updated: Aug 27


If you’ve experienced transfer errors when receiving money on your Alipay app from a BigPay transfer, here’s a step-by-step guide to ensure you receive your money smoothly on Alipay!


But before that, here are some helpful FAQs to get you started:


1. How To Access Your Overseas Transfer Feature On Alipay

1.1 On your home screen, tap “All Apps”

1.2 Scroll down to “Cash Flow” and tap on “Transfers”

1.3 Tap on “International Transfers”

1.4 Tap on “Receive Money”

1.5 Important: Tap on “Funds Received Instantly”

1.6 You should be able to check on your money transfer status and details


2. How To Receive Your Funds Successfully With Existing UnionPay Card

2.1 When you receive a notification of “Transfers: You have funds from an overseas transfer waiting to be received”, tap on it

2.2 Tap on “Select bank card to receive money”

2.3 Tap on “Existing UnionPay card”. If you have not linked a UnionPay card to your Alipay account, please proceed to Step 2A before proceeding to Step 2.4.

2.4 Tap on “Complete”

2.5 Wait for a new notification of “Transfers: Your funds from an overseas transfer have been credited”

2.6 Tap on it to check on money transfer details


2A. How To Add A New Card To Your Alipay Account After Receiving Notification

2A.1 When you receive a notification of “Transfers: You have funds from an overseas transfer waiting to be received”, tap on it

2A.2 Tap on “Select bank card to receive money”

2A.3 Tap on “Add a new bank card

2A.4 Fill in your card details and tap “Use this card to receive fund”


3. How To Access Your Fund Transfer History

3.1 On your Alipay search bar, type in “Overseas Transfer” or “(mandarin character)”

3.2 Tap on “Overseas transfer”

3.3 Tap on “Remittance records”

3.4 Tap on “Received funds”

3.5 Tap on “Instant receive”

3.6 Tap on the transfer transaction you’d like to view


3A. How To Access Your Fund Transfer History via Profile

3A.1 On your Alipay profile menu, tap on “Bills”

3A.2 Tap on the transaction you’d like to view

3A.3 Tap on the transfer screen

3A.4 View details here:

  1. Tap here to view funds received

  2. Tap here to view collection method

  3. Tap more info and scroll down to view

4. How To Find Your Alipay ID

4.1 On your home screen, tap on “Me”

4.2 Tap on “Settings”

4.3 Tap on “Security Settings”

4.4 Your Alipay ID is your registered Mobile Number


5. Failed Transfer Scenarios & How To Solve Them


Scenario A:

Transaction has expired after 24 hours because the recipient has not added a UnionPay card to their Alipay account.


Solution A:

  1. Sender must initiate a new International Transfer on the BigPay app

  2. Recipient must add a UnionPay bank card to their Alipay account within 24 hours


Scenario B:

The recipient has selected “Receive funds via transfer code: Receive funds via MoneyGram” instead of “Funds Received Instantly” at step 1.5 above.

Solution B:

  1. Recipient must choose the first option of “Instant Receive” at step 1.5 above

As always, we are always ready to help! You can quickly reach us via our in-app Chat or email us at support.my@bigpayme.com

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