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Here's all you need to know about scams, fraud and security with BigPay

Safety starts at BigPay, but ends with you

At BigPay, our app has the technology to monitor and predict fraud cases within minutes.

However, scammers are finding more ways to get hold of your BigPay money.

Here are some of the common messages that scammers use in order to obtain your BigPay OTP

YOu've WON A CASHBACK, LUCKY DRAW OR GRAND PRIZE FROM BIGPAY - PLEASE RESPOND WITH YOUR OTP TO CLAIM IT 

In the event where BigPay has organised a competition or draw and you've won, we will be contacting you through email or the app, not through calls, SMS or WhatsApp.

BIGPAY IS UPDATING ITS SYSTEM AND WILL NEED TO CHANGE YOUR CARD - WE WILL NEED YOUR OTP

In any case where BigPay replaces your card, you will be notified in-app or via email, not via calls or SMS. We will also never ask for your OTP.

BIGPAY WANTS TO GIVE YOU AIRASIA BIG POINTS - RESPOND WITH YOUR OTP TO RECEIVE IT

If it sounds too good to be true, it almost always is. We will also never ask for your OTP.

BIGPAY IS CHANGING YOUR CARD's COLOUR FROM BLUE TO RED - REPLY WITH YOUR OTP TO RECEIVE IT

BigPay will still remain the familiar BigPay blue, and there will be no card colour change. We will also never ask for your OTP.

Before responding to any suspicious messages, always ask yourself these questions:

Does this offer feel too good to be true?


Scammers often use rewards, cashbacks, prizes, lucky draws or any other benefits to you in order to grab your attentiuon.




Is the person speaking to me through official channels?


BigPay will only contact you via the BigPay app, an email that ends with @bigpayme.com or via a SMS from 66888. Any other methods of contacting you (such as on WhatsApp, Facebook or any social media channels) is likely to be from a scammer.




Is the person asking for my OTP?


BigPay will never ask for your OTP. If the person you're speaking to asks for your OTP, kindly ignore them or report them to BigPay.




Is the person rushing or pressuring you to act?


BigPay takes your experience with us very seriously and will never enforce time limits on actions. It is likely a method of scammers to get you to act quickly and irrationally.





Think you've been scammed recently?

Let us help. Contact us on any of the channels below.

Our In-App chat is available for you 24 hours daily

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24-hour In-App Chat

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