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Frequently Asked Questions

Making a transfer

 

How long will my bank transfer take?

Transfers to Singapore
Standard transfers
Monday - Friday
Before 5pm: 1 working day
After 5pm: 2 working days
Saturday - Sunday/Public Holiday: 2 working days

Real-time transfers
Monday - Sunday/Public Holiday: 10 minutes

 

Transfers to Australia

Monday - Friday

Transfer before 2pm: 1 working day

Transfer after 2pm: 2 working days

Saturday/Sunday/Public Holiday: 1 working day

 

Transfers to Bangladesh

Monday - Sunday/Public Holiday: 3 Bangladesh working days

 

Transfers to China via Alipay

Monday - Sunday/Public Holiday: Within 15 minutes

 

Transfers to India

Standard transfers

Monday - Friday

Before 2:30pm: Same day

After 2:30pm: 1 working day

Saturday - Sunday/Public Holiday: 1 working day

Real-time transfers

Monday - Sunday/Public Holiday: 5 minutes

 

Transfers to Indonesia

Monday - Sunday/Public Holiday: 5 minutes

 

Transfers to the Philippines

Monday - Friday

Before 12pm: Same working day

After 12pm: 1 working day

Saturday - Sunday/Public Holiday: 1 working day

 

Transfers to Nepal

Sunday - Friday

Before 2:15pm: Same day

After 2:15pm: 1 working day

Saturday/Public Holiday: 1 working day

 

Transfers to Malaysia

Monday - Friday

Before 2pm: Same working day

After 2pm: 1 working day

Saturday - Sunday/Public Holiday: 1 working day

 

Transfers to Thailand

Monday - Friday

Before 6pm: 1 working day

After 6pm: 2 working days

Saturday - Sunday/Public Holiday: 2 working days

 

Transfers to Vietnam

Standard transfers

Monday - Friday 

Transfer before 1pm: Same day

Transfer after 1pm: 1 working day

Saturday/Sunday/Public Holiday: 1 working day

Real-time transfers

Monday - Sunday/Public Holiday: 30 minutes

 

How much will my bank transfer cost?
Local Bank Transfer
We charge S$1 per transfer to Singaporean bank accounts.

 
International Bank Transfer
This depends on where you're sending to. You can easily find out the cost of your transfer directly in your BigPay app. From Payments, tap 'International Bank Transfers', select the country you're sending to, enter an amount and we'll show you the fee.

At what exchange rate will BigPay transfer my money?

You can check the exchange rate we'll use directly in your BigPay app. We'll use the exchange rate at the time you paid for your transfer.

 

What are my transfer limits?

Transfer to Singapore
S$100 daily and not more than S$300 monthly.

Transfer to other countries
S$5,000 daily and not more than S$10,000 monthly. 

The Payment Services Act imposes limits in relation to e-wallets on how much money you can send, spend or hold your account balance.

 

You can’t hold more than S$5,000 in your e-wallets by the end of the day Singapore time.

 

You can’t transfer more than S$30,000 or its foreign currency equivalent from your BigPay account each year.

 

Spending on your BigPay card, overseas bank transfers, payments to business accounts, and transfers to other BigPay account users count towards the S$30,000 limit. 

 

Sending money from your BigPay account to your own bank account, or to someone else's private bank account in Singapore, doesn't count towards the S$30,000 limit. 

 

Transfer issues and refunds

Why was my transfer rejected?

The recipient bank had rejected your transfer because you've entered the wrong recipient bank details. Please check before trying again. If it's still rejected, please chat with us so we can find out what's wrong.

I've sent the wrong amount

We process your transfer instantly after you've paid. So we cannot always stop the transfer or make a refund because the money is already on its way to the recipient. Please reach out to your recipient to resolve the issue.

Recipient hasn't received the money I sent

We gave you an estimated date for when your recipient can expect to receive the money. You can find it out by tapping on the transaction. If your recipient hasn't received the money after that date, please chat with us in-app so we can look into it for you.

How long does my transfer refund take?

Some refunds are instant, some may take up to 5 working days. If you have not received your refund on the 6th working day, please chat with us in-app.

 

Other

How many people can I save in My Favourites?

10 recipients. You can always edit your list of saved recipients to add new ones when you reach the maximum.

Will I get AirAsia BIG points for bank transfers?

No, you'll only receive AirAsia BIG points when you spend with your BigPay card.

©2021 BigPay 

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