Frequently Asked Questions

Getting started

Sign up

How do I get BigPay?

We were hoping you would ask that! It's simple - download our app on the Google Play or App Store, sign up in 3 steps and you will receive your BigPay card in 3 to 4 working days.

Who can sign up to BigPay?

As long as you're 18 years old, and you're a Singaporean or a foreigner legally residing in Singapore.

How much will it cost to get BigPay?

It's entirely free to sign up and get your BigPay card. You will need to add S$20 into your account as part of sign up. But don't worry, it's not a fee. You can start spending the money once you've received your card! We also do not charge any annual or inactive fees, so go ahead and try BigPay.

Can I have both Singaporean and Malaysian BigPay account?

Yes, as long as you're a resident of both countries.



Why do I need to verify my identity?

We need to know who you are so we can protect your money.

How long does it take to verify my identity?

It usually takes a few minutes but may take up to 2 working days.

Getting my card


When will my card arrive?

Your card will arrive in 5 to 7 working days after you have ordered it.
If your card has not arrived after 7 working days, chat with us in-app so we can help you.

How do I activate my card?

Login to your BigPay app:

1. Tap 'I have received my card'
2. Enter the 3-digit CVC found on the back of your card
3. Set your card PIN and your card is activated!

To activate Visa payWave, just make your first purchase with Chip and PIN.



Refer friends to BigPay

Get S$10 each when you refer your friends to join BigPay! Share your unique referral code with friends, and make sure they enter your code during sign up. We'll reward the S$10 into both of your BigPay account once your friend has successfully activated their card.

To find your referral code:
● Tap 'Invite and get S$10' from the homepage of your app or
● From 'Settings', tap 'Referral Rewards'.